Mabank

Tap Telehealth Performance

Dec 2024 – Jul 2025

Encounters

520

Households Covered

4,201

Service Population

7,896

Participation Rate

93%

Households Reached

12%

Med Resp. Time (min)

2.06

Ambulance Deployments

31

$

34K

ER Visits Averted

103

$

175K

School Days Returned

272

$

12.2K

Work Days Returned

713

$

205K

Community Health Dollars Retained

$

399.1K
Patient Satisfaction

Experience with Clinician

4.9

Would recommend service

4.9

Would have sought care elsewhere?

Acute Care Facility

74.4%

Delayed Care

25.3%

Patient Age Breakdown

Adults

76.2%

Minors

23.8%

Number of Encounters by Month

Patient Age Breakdown

0-18 years

23.8%

19-30 years

20.3%

31-45 years

25.9%

46-60 years

15.1%

60+ years

14.9%

How Are These Numbers Calculated

 

Every chart and dollar amount on this dashboard is rooted in real encounter data and nationally recognized cost benchmarks. We use conservative estimates to reflect savings from avoided ER visits, clinic trips, and missed workdays.

See How We Calculate the Impact

Voices from the Community

“I am grateful our leaders have partnered with you to ensure our community is healthy and thriving. Your service is outstanding and a model for what today's Healthcare should be. You guys are always AMAZING! This is the best investment the city has ever made for our community!!”
Kelley Terrell
“I can't thank you enough for your care of me today. I could not get in to see my MD and my insurance does not cover Urgent Care visits so this has been a "God send" to me for my health care needs today. I also sit daily with my mother who has dementia and is 82 years old. It is very difficult to find help when the family works. This program's assistance is simply amazing!”
Jenny Morrell
“I've always been uneasy about using tele doc but this experience has changed my mind. It was quick and easy and I felt very comfortable talking with the provider.”
Cassity Morris
“You guys are so helpful, and fast much easier than trying to get appointments and having to wait days”
Ian Crandell
“PCP offers telehealth, but has a $90 copay”
Trisha Grijalva
“My interaction with tap telehealth was very simple. I was able to communicate with the doctor at my own pace and explain my current issues. The doctor was very personable, asking questions and relating to myself.”
Mindy Longoria
“When my family uses MD Health Pathways, we know we're getting our prescriptions quickly, we're getting our kids to school, and we're getting ourselves to work. We’ve used other telehealth services in the past, but none like this”
Chris Quinn
“They were very kind, very accommodating, and took care of my needs. I was back at the work the next day with prescriptions”
Carla Grey

Diabetes Program

Our approach to
diabetic care:

  • Proven glucose control and
    reduction of hemoglobin A1C
  • Accountability, individualized
    care management
  • Navigation including
    support groups, coaching,
    and education
  • Scheduled clinical testing
  • Access to and delivery
    of low-cost medication
  • Data tracking,
    analytics, and reporting

Public Health

Screening for disease/conditions,
including but not limited to:

 

• Influenza, COVID-19, Zika, Ebola
• Tuberculosis
• STDs
• Strep
• UTI, Pregnancy
• HIV/AIDS, Syphilis
• Hypertension
• Diabetes

 

Treatment for
communicable diseases:

 

• COVID-19
• Tuberculosis
• STDs
• Influenza
• Strep
• UTI

 

Preventative programs
and services:

 

• Childhood and adult immunizations

 

Epidemiology:

 

• Surveillance
• Tracking and
supporting outbreaks
• Disease reporting